Pallas warrants that all shipments are in accordance with the textile standards established by the Association for Contract Textiles (A.C.T.).
We guarantee satisfactory commercial performance of upholstery fabrics that have been properly installed, maintained and subjected to normal use in a single shift environment for one year from date of purchase.
In the unlikely event our product does not perform to commercial standards, when specified for the purpose intended, properly installed and maintained under normal conditions using appropriate cleaning agents and methods, Pallas will replace said fabric free of charge. We will not be responsible for any labor cost.
Any post treatment of fabrics managed by the customer (after shipment by Pallas) will void this warranty. This warranty applies only to the original purchaser of the fabric.
For extended warranties, please contact your sales representative.
Regular Cleaning and Maintenance (Dirt, Dust, Grime): Clean the soiled area with mild soap and water, then immediately rinse with fresh water and wipe dry with a clean cloth.
Food Stains/Oils (Ketchup, Chocolate, Coffee, Tea, Juice): Wipe affected area with a soft cloth or soft bristle brush using a non-abrasive cleaner such as Formula 409® or Fantastik®. Then, immediately rinse with fresh water and wipe dry with a clean cloth.
Healthcare Stains (Blood, Urine, Betadine, Disinfectant): Clean the soiled area with a 20% (5:1) solution of water and household bleach. Then, immediately rinse the cleaned area with fresh water and wipe dry with a clean cloth.
Healthcare Disinfecting: Clean the area with the CDC-approved 10:1 water and household bleach mixture. Then, immediately rinse the disinfected area with fresh water and wipe dry with a clean cloth.
Difficult Stains (Eye Shadow/Mascara, Lipstick, Crayon, Grease, Mustard):
Option 1: Clean the soiled area with a 20% (5:1) solution of water and household bleach. Then, immediately rinse the cleaned area with fresh water and wipe dry with a clean cloth.
Option 2: Clean the soiled area with a 50% solution of isopropyl alcohol (rubbing alcohol). Then, immediately rinse the cleaned area with fresh water and wipe dry with a clean cloth.
Ink Stains (Ballpoint Pen, Permanent Marker, Paint): Rub the marked area with undiluted isopropyl alcohol (rubbing alcohol). Then, immediately rinse the cleaned area with fresh water promptly after applying the alcohol. NOTE: It is not guaranteed that ink stains can be removed. To achieve best results, it is recommended to clean the stain immediately
NOTE: If water or cleaning agent is left to sit on this material, it may leave a white residue/stain. It is important to wipe the material dry immediately after cleaning.
To achieve the best results in all cases, it is recommended that the stain be cleaned immediately.
The information in this polyurethane cleaning guide refers to performance in specific tests under laboratory conditions. This information is not a guarantee and does not relieve the user from the responsibility of the proper and safe use of the product and referenced cleaning agents.